What Can You Do When A Product Is Faulty?
It’s the season for buying gifts.
Consumers are looking for the best deals, and this means that prices for goods will go up and down for about a month of so before and after Christmas. As you shop for gifts, you may find that the quality of the items you buy may be very different.
Beware of the product or service that is too good to be true- it’s probably not that good.
The old term stands true then, ‘you get what you pay for’. Going cheap and getting a ‘deal’ isn’t always the best option. It could mean that you get a product that is subpar and you’ll have to replace it sooner or later.
For example, vacuums that are cheap will lose a lot of their suction power in the first year and bits and pieces can fall off the next year.
You’ll end up buying a new one, and your original purchase went down the drain- along with the money you paid for it. So what can you do if a product is faulty and you want your money back?
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Be Right, be Sure
Are you sure that you weren’t too rough with the product that fell apart in your hands? Did you do something wrong and not follow the instructions? Be absolutely sure that you are in the right because you might need to make your case either with a retailer in their store or on the phone if you ordered the product to your home.
Have your facts ready and your story straight, because customer service operators need to make sure a complaint is legitimate. Every company knows that if they have an item returned and the money refunded, it will affect the company’s bottom line.
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Complain?
Have your receipt and any other proof of purchase ready before you go into the store where you bought the product from and or phone in to their customer service desk. Have the item number, the date, the credit card, the store number etc, all ready so that you can show them you were present at the time and the store.
Some customer service managers might want all the details possible before they ever give you one cent of the refund. You may also want to take pictures of the product to document the problem before you turn up.
Harm Done?
Sometimes faulty products can actually harm someone. A lawn mower, for example, might have a loose part and the blade could hurt you severely. No one should be harmed when using a product that the company guarantees to be safe, so contact someone like Negretti that can pursue a legal case for compensation, should you have a viable product defect case
Before you return anything, have your argument ready and your information in hand, so that if customer service workers do want to know exactly what happened, you can provide that information.
This post is for educational purposes only.
Ken Boyd
Author: Cost Accounting for Dummies, Accounting All-In-One for Dummies, The CPA Exam for Dummies and 1,001 Accounting Questions for Dummies
Co-Founder: accountinged.com
(email) ken@stltest.net
(website and blog) https://www.accountingaccidentally.com/
(you tube channel) kenboydstl